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Help & FAQ's
Get answers to your questions.
Frequently asked questions about our services and products and the answers to them.
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Every
Day Account
How do I open a new EveryDay bank account?
Who can open an account?
How much will it cost to open an account with TymeBank?
What documents do I need to open an account?
I get an income from more than one source – can I select multiple options when I’m opening my account?
All help for EveryDay Account
Goal
Save
What is GoalSave?
How does GoalSave work?
How do I create a GoalSave?
How many GoalSaves can I have?
How should I name my GoalSaves?
All help for GoalSave
Money
Transfer
Why do you take a picture?
My fingerprints won’t scan
What if I don’t have an index finger?
Why do you need to scan my fingerprints?
What if I didn’t get an SMS with a security code?
All help for MoneyTransfer
Tyme
Coach
What is TymeCoach ?
How does TymeCoach work ?
How do I change my TymeCoach PIN?
Why do I have to be 18 years old to get a score ?
What browsers do you support ?
All help for TymeCoach
Send
Money
Can a SMS be “Resend”?
What are the fees?
How many digits long is the voucher number?
Want to send someone Money – Use ‘SendMoney’ feature available.
Does SendMoney Voucher expire?
All help for SendMoney
