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Help & FAQ's
Get answers to your questions.
Frequently asked questions about our services and products and the answers to them.
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How do I close my account?
How do I update my personal details, cellphone number or email address?
I’ve forgotten my PIN / Password for Internet Banking. How do I change it?
How to print and collect your debit card
How do I link my smart shopper account with my TymeBank card
All help for EveryDay Account
Can I withdraw cash directly from my GoalSave?
Why must I wait 10 days to cash out to receive the bonus?
Can I cash the money out in batches?
What happens if I want to cancel my payout within the 10-day notice period?
Do I get a notification that my money has been paid out after 10 days?
All help for GoalSave
What happens if I lose a code that has been sent to me ?
What happens if I have sent the Money Transfer code to the wrong person ?
What happens if I lose my ID book or ID card and it is replaced with a new one ?
My Smart Shopper or Boxer Money Services card has been lost or stolen how do I link a new card to my profile ?
My cellphone has been lost or stolen how do I change the cellphone number linked to my profile ?
All help for MoneyTransfer
It says I can’t be registered at this time, what should I do?
What if my ID is already registered?
What do I do if I have forgotten my PIN ?
How do I register for TymeCoach ?
What information do I need to provide when logging a dispute ?
All help for TymeCoach
How can I SendMoney to someone?
If you are sending money to an existing TymeBank Customer
Must I have a TymeBank account to send money?
If you are sending money to a non TymeBank Customer
Can I transfer my sms voucher funds to someone else?
All help for SendMoney