Contact us
If you’re an existing TymeBank customer and have a banking product or service query, please contact us on the following numbers.
Protection of Personal Information Act 4 of 2013
TymeBank understands that your privacy is important to you and we value your trust. That’s why we do everything we can to keep your information safe. Please refer to our Privacy Policy which explains how we handle your personal information.
Please contact our Customer Contact Centre (telephone numbers listed below) if you want to access records of your personal information held by us. Please note that you may be requested to complete some forms and provide supporting documents in order for us to assist you.
- Lost card0860 999 118
- Fraud Helpline0809 339 332
- International Customer Service+27 11 243 9188
- International Lost Card+27 11 243 9142
Operating hours:
7am to 8pm, 7 days a week, including holidays
Chat with us on WhatsApp
We won’t spam you with memes (promise), but we will be there anytime you want to check your balance or find out more about your account and its features.
Create a Service Query
We’re continuously striving to do better. If you have a compliment or a complaint about our service or product please let us know.
Get in touchIf you have logged a service query with us before and you are not happy with the resolution you can escalate your issue here.
Escalate a service queryOmbudsman for Banking Services
If we do not resolve your dispute, or you are not satisfied with the outcome of our complaints handling process, you are welcome to make use of the services of the Ombudsman for Banking Services.
An independent Ombudsman for Banking Services Office has been established. The Ombudsman for Banking Services is available at no cost to you to consider any complaint that we have not been able to resolve with you.
Physical Address
34 & 36 Fricker Road, Ground FloorIllovo, 2041
Johannesburg