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Get answers to your questions.

Frequently asked questions about our services and products and the answers to them.

EveryDay Account

How do I close my account?

How do I update my personal details, cellphone number or email address?

I’ve forgotten my PIN / Password for Internet Banking. How do I change it?

How to print and collect your debit card

How do I link my smart shopper account with my TymeBank card

All help for EveryDay Account

GoalSave

Can I withdraw cash directly from my GoalSave?

Why must I wait 10 days to cash out to receive the bonus?

Can I cash the money out in batches?

What happens if I want to cancel my payout within the 10-day notice period?

Do I get a notification that my money has been paid out after 10 days?

All help for GoalSave

MoneyTransfer

What happens if I lose a code that has been sent to me ?

What happens if I have sent the Money Transfer code to the wrong person ?

What happens if I lose my ID book or ID card and it is replaced with a new one ?

My Smart Shopper or Boxer Money Services card has been lost or stolen how do I link a new card to my profile ?

My cellphone has been lost or stolen how do I change the cellphone number linked to my profile ?

All help for MoneyTransfer

TymeCoach

It says I can’t be registered at this time, what should I do?

What if my ID is already registered?

What do I do if I have forgotten my PIN ?

How do I register for TymeCoach ?

What information do I need to provide when logging a dispute ?

All help for TymeCoach

SendMoney

How can I SendMoney to someone?

If you are sending money to an existing TymeBank Customer

Must I have a TymeBank account to send money?

If you are sending money to a non TymeBank Customer

Can I transfer my sms voucher funds to someone else?

All help for SendMoney