Why is my online shopping transaction not going through?

Here are a few possible reasons why your online shopping transaction might not be going through:

  1. Have you activated your TymeBank card? Activate it by adding money to your account. Deposit money at any Pick n Pay or Boxer store till point or via EFT.
  2. Is the online shopping functionality on your account switched to ON? (You can only activate this once your TymeBank card is activated). To check, log into our Internet Banking site. Remember to switch this to OFF once you’ve finished shopping for added security.
  3. Did you get a 4-digit one-time pin (OTP) sent to your cellphone from TymeBank? You need this number to complete your transaction.

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