EveryDay Account Help

Frequently asked questions for the EveryDay Account

Opening an account

How do I open a new bank account?
  • You can open an account online, on our online onboarding process.
  • You can visit a TymeBank kiosk at most Pick n Pay or Boxer stores across South Africa or

If you open an account online you will have limited functionality and will need to visit a TymeBank kiosk at a Pick n Pay or Boxer store to upgrade your account and get your debit card.

Who can open an account?

Our current offering is for anyone that has a valid South African ID number and is 16 years or older. 

How much will it cost to open an account with TymeBank?

It doesn’t cost you anything. There are no fees to open an account.

What documents do I need to open an account?

You don't need any documents to open an account. We’re a digital bank and proudly so.

I get an income from more than one source - can I select multiple options when I’m opening my account?

When you are opening an account, and you see the screen that asks you this question, please select your main source of income.

How do you do FICA verification?

FICA verification is done when you open or upgrade an account. Your ID number and thumbprints are checked electronically with the Department of Home Affairs. Your residential address and other personal information is confirmed against existing data when you answer a few easy questions.

What happens if my fingerprint is not readable or isn’t found?

If we are unable to verify your identity using fingerprints, we will attempt to do so with one of our alternative identity verification processes.

Do you offer an overdraft facility?

Not yet, but an overdraft facility is expected to be available in the future.

Do you offer accounts for children?

Our current offering is for anyone that has a valid South African ID number and is 16 years or older. 

You can however, open an account for yourself and then create a GoalSave for your children and transfer some funds into this GoalSave account. 

Here is a link to the GoalSave product for your information: https://www.tymebank.co.za/banking/personal/goal-save/ 

 

Do you offer business accounts?

We have not yet enabled business banking – please keep an eye out for future announcements. 

Do you offer Forex?

We cannot process Forex transactions currently, but keep an eye out for future announcements. 

How do I add my TymeBank account as a beneficiary at another bank

If you or someone else wants to deposit money into your account via EFT they need to select TymeBank from the list of available banks.

Currently TymeBank is listed as: 

  • "Tyme Bank" on Standard Bank's systems 
  • "Tyme Digital" on First National Bank's systems 
  • "TYME" on ABSA's systems 
I’m a foreign national, can open a TymeBank Everyday account?

Our registration process uses South African ID numbers to verify your identity, so we can only open accounts for people with a South African ID number at the moment. We are working on including as many people as possible though so please keep an eye out for future announcements. 

Day to day banking

How do I withdraw cash?
How do I deposit cash?
Do I need a smartphone with internet access to use an EveryDay bank account?
How do I buy airtime and electricity with the TymeBank SmartApp?
How do I check my balance?
Can I add beneficiaries to my account?
How do I transfer funds from another bank account to my EveryDay account?

You can follow the same process as you normally would to transfer funds to any other bank account. You will need to select Tyme as the nominated bank and type in your EveryDay account number. The branch code will automatically come up (678910).

How do I get certified statements?
How do I reverse an unauthorised debit?

Please give the Customer Service Centre a call on 0860 999 119 and log a dispute.

Will I get tax certificates for the interest earned on my accounts?

Yes. You’ll get a tax certificate from TymeBank which we’ll automatically send to your registered email address at the end of each financial year.

Can I pay money directly into a credit card account?

We are currently unable to do online payments to credit card beneficiaries.  We are currently working on this.

Do I get interest on my EveryDay account?

Simply put no.

The EveryDay bank account is non-interest bearing.  If you would like to earn interest on your surplus funds, we suggest that you move these funds to a GoalSave account (we offer up to 10 concurrent GoalSave accounts that are linked to your profile with TymeBank). 

Please see the website for more details on our GoalSave product: https://www.tymebank.co.za/banking/personal/goal-save/ 

How do I get my IT3B

You’ll get a tax certificate from TymeBank which we’ll automatically send to your registered email address at the end of each financial year.

How long does money take to reflect in my account when I make an EFT?

Some of our customers have experienced delays with EFT's from other banks - and some have been quite relieved when money (finally!) arrived.

Payments from one bank to another do take time, and banks have different daily "cutoffs" for submitting payments to other financial institutions. These cutoffs are different during weekdays / weekends / public holidays - the details appear in our T&C's.

How much does an EFT deposit cost?

We don’t charge fees for incoming EFT’s (the individual / company making the payment will typically pay their bank fees for the transaction).

  • “On us” EFT’s are free (i.e. when you pay another TymeBank customer form your TymeBank account).
  • “Off us” EFT’s (payments to other banks) are R2. Debit orders (where your account is debited to pay a 3rd party) are also R2.

Please refer to our EveryDay Account page, as well as our T&C’s for in depth information regarding the services we offer

How do I deposit cash at a Boxer or Pick n Pay store?
  • Log into
  • Select Cash Deposit from the menu items.
  • Type in the amount that either you or your supplier intend to deposit (min R10 – max R3000)
  • Select the Get TymeCode button
  • A code which you can use yourself to deposit cash or send to another party so they can deposit cash into your account:
    • PLEASE NOTE code is only valid for 30 minutes
  • The person with the cash must take this code and the cash to the Pick n Pay / Boxer cashier, bearing in mind that the code is only valid for 30 minutes.
  • Please request and retain the receipt once the transaction is complete (this applies to whoever is depositing the cash, i.e. yourself or someone else depositing into your account)
I can’t find SmartApp in the Apple App store

Unfortunately we don't have an iOS version of our TymeBank Smart App just yet, but you can still perform transactions with us using our mobile friendly internet banking website: https://bank.tymedigital.co.za/ 

What is the minimum amount of money I need in my Everyday account?

There is no minimum balance required to open or maintain a TymeBank account.

Essential day-to-day banking transactions are free and charges for other banking transactions are really low and are on a pay-as-you-go basis. 

Take a look at our simple pay-as-you-use transactional charges

What is the Tyme branch code

Our branch code is: 678910

Limits & Profiles

What happens if I lose my ID book or ID card and it is replaced with a new one
What information do I need to provide when logging a dispute

To make sure Compuscan can log your dispute, please make sure you have the following before contacting Compuscan:

  • a copy of your ID
  • a proof of residence not older than three months
  • your reason for logging the dispute
  • a rescission document if you are disputing a judgment or admin order
  • a signed power of attorney if a third party is involved
What happens if I exceed the maximum balance on my account

If you do exceed your limit, a TymeBank Customer Service team member will contact you and talk you through the necessary steps you need to take.

What documents do I need to open an account?
Can I increase the limits, services and benefits I get from TymeBank?
What are bank profiles?

TymeBank offers you three different kinds of bank profiles based on the type of relationship you have with us. The more we know about you (and can verify), the more access we can give you.

Each of these three profiles gives you an EveryDay transactional account and up to 10 GoalSaves:

  • “Just met”. To get this profile you need to verify your name, ID number and some personal details by visiting our website or a TymeBank kiosk.
  • “Getting to know you”. To get this profile you need to verify your name, ID number, biometrics (your photo and thumbprints) and some additional personal details we will ask you at a TymeBank kiosk.
  • “Good friends”. To get this profile you need to verify your name, ID number, biometrics (your photo and thumbprints), some additional personal details and confirm your residential address at a TymeBank kiosk. Don’t worry, you don’t need to bring any documents along with you for us to verify that the information you give us is accurate.
Why and what are the different banking profiles?

When you join the TymeBank family we do our best to verify that all the information you share with us is accurate, without making you do a whole lot of work. The more information we can confirm, the better we get to know you and the better we know you, the more value we can give you in your EveryDay account. Your account features and functionality are bundled into specific relationship profiles, complete with a personalised account balance and transaction limits.

We’re required by the Financial Intelligence Centre (“FIC”) to carry out ongoing risk ratings on all our customers. This means we may need to change these limits or contact you to conduct an Enhanced Due Diligence.

What do I get on each profile?

“Just met” profile

  • An EveryDay bank account
  • Access to a powerful savings tool called GoalSave which you can use to create up to 10 different GoalSaves, put money in, take money out, or leave it in a little bit longer to earn as much as 10%* interest.
  • Account balance and transaction limits. View account limits in our FAQs.

To get a customised debit card, get the added benefits we contribute to the Smart Shopper loyalty programme, and/or increase your account and transaction limits, visit one of our kiosks at selected Pick n Pay or Boxer stores, where we’ll ask you to capture your thumbprints and to answer a few easy on-screen questions. 

“Getting to know you” profile

  • An EveryDay bank account
  • Access to a powerful savings tool called GoalSave which you can use to create up to 10 different GoalSaves, put money in, take money out, or leave it in a little bit longer to earn as much as 10%* interest.
  • A personalised Visa Debit card, issued right there and then at our kiosk, that you can use for all local (South African) transactions.
  • The option to link your TymeBank debit card to the Pick n Pay Smart Shopper loyalty programme.
    Your TymeBank card doubles as a Smart Shopper card everywhere you shop, so it will earn you bonus Smart Shopper points wherever you use it to pay. We will double your Smart Shopper points when you use your TymeBank card to both swipe and pay inside a Pick n Pay store. Use one card instead of two at a Pick n Pay till and you’ll earn double points.
  • Increased account balance and transaction limits. View account limits in our FAQs.

To increase your account and transaction limits, visit one of our TymeBank kiosks in selected Pick n Pay or Boxer stores, where we’ll ask you some easy on-screen questions to confirm your residential address.

Good friends” profile

  • An EveryDay bank account
  • Access to a powerful savings tool called GoalSave. Create up to 10 different GoalSaves, put money in, take money out, or leave it in a little bit longer to earn as much as 10%* interest.
  • A personalised Visa Debit card, issued right there and then at our kiosk, that you can use for all local (South African) transactions.
  • The option to link your TymeBank debit card to the Pick n Pay Smart Shopper loyalty programme.
    Your TymeBank card doubles as a Smart Shopper card everywhere you shop, so it will earn you bonus Smart Shopper points wherever you use it to pay. We will double your Smart Shopper points when you use your TymeBank card to both swipe and pay inside a Pick n Pay store. Use one card instead of two at a Pick n Pay till and you’ll earn double points.
  • Increased account balance and transaction limits. View account limits in our FAQs

* 6% interest from day 1, 7% after 30 days, 9% after 90 days. If you give 10 days’ notice after 90 days – you earn as much as 10%.

What are the transaction limits for each profile?
  • “Just met” profile – The combined maximum balance for your Everyday account and GoalSave(s) is R20 000.
  • “Getting to know you” profile - The combined maximum balance for your EveryDay account and GoalSave(s) is R50 000.
  • “Good friends” profile – The maximum balance for your EveryDay account is R500 000 and the maximum balance for your GoalSave(s) is R100 000. The combined maximum balance for your Everyday account and GoalSave(s) is R500 000.
What are the transaction limits for each profile?

Just met” profile

These are the limits per transaction type:

  • R2 000 for a payment
  • R1 000 for a prepaid purchase 
  • R2 000 for a cash withdrawal at a Pick n Pay or Boxer till point
  • R3 000 for a cash deposit    

 These are the total daily limits:

  • R2 000 for the combination of all payments, prepaid purchases, and cash withdrawals at Pick n Pay and Boxer till points
  • R20 000 for your cash deposits

 These are the total monthly limits:

  • R40 000 for the combination of all payments, prepaid purchases, and cash withdrawals at Pick n Pay and Boxer till points
  • R20 000 for cash deposits

“Getting to know you” profile

These are the limits per transaction type:

  • R10 000 for a payment
  • R10 000 for a debit card purchase
  • R1 000 for a prepaid purchase 
  • R3 000 for a cash withdrawal at an ATM
  • R3 000 for a cash withdrawal at a Pick n Pay or Boxer till point
  • R3 000 for a cash deposit

These are the daily transaction limits:

  • R10 000 for payments
  • R10 000 for debit card purchases
  • R3 000 for prepaid purchases 
  • R5 000 for cash withdrawals at an ATM and Pick n Pay or Boxer till point
  • R20 000 for cash deposits

These are the total daily limits:

  • R10 000 for the combination of all payments, debit card and prepaid purchases, and cash withdrawals at and ATM and till points
  • R20 000 for cash deposits

These are the total monthly limits:

  • R100 000 for the combination of all payments, debit card and prepaid purchases, and cash withdrawals at and ATM and till points

“Good friends” profile

These are the limits per transaction type:

  • R100 000 for a payment
  • R10 000 for a debit card purchase
  • R1 000 for a prepaid purchase and send money
  • R3 000 for a cash withdrawal at a Pick n Pay or Boxer till point
  • R3 000 for a cash deposit

  These are the daily transaction limits:

  • R100 000 for payments
  • R10 000 for debit card purchases
  • R3 000 for prepaid purchases and send money
  • R5 000 for cash withdrawals at an ATM and Pick n Pay or Boxer till point
  • R20 000 for cash deposits

These are the total daily limits:

  • R100 000 for the combination of all payments, debit card and prepaid purchases, and cash withdrawals at and ATM and till points
  • R20 000 for cash deposit

These are the total monthly limits:

  • R1 000 000 for the combination of all payments, debit card and prepaid purchases, and cash withdrawals at an ATM and till points
How do I get the to the next relationship profile and get extra benefits?

To get a customised debit card, get the added benefits we contribute to the Smart Shopper loyalty programme and/or increase your account and transaction limits, visit one of our TymeBank kiosks at selected Pick n Pay or Boxer stores, where we will get to know you better by asking for your thumbprint and confirming additional personal information. If you have any questions or need help, call our Customer Service Centre on 0860 999 119.

Pricing

What are the monthly fees?
Why are your charges so low?
Can I use other bank’s ATMs? How much does it cost?

Cards

How long do I have to wait to get my bank card and start transacting?

Once you’ve successfully opened an account at a TymeBank kiosk, you’ll get a personalised bank card right away. You will be able to transact immediately on your account.

How is my new TymeBank debit card linked to the Smart Shopper programme?
Can I use my account/card in another country?
My debit card is lost/stolen/damaged. What should I do?
How do I get my bank card if I opened an account online?
Can I use my debit card to shop online?

Online services (payments) requires e-commerce capability which we are not currently supporting. 

We are in the process of certifying e-commerce services – keep an eye out for future announcements.

Can I use my debit card overseas & international purchases

At the moment, the TymeBank debit card does not support either e-commerce or international transactions. This is coming soon. 

How do I link my smart shopper account with my TymeBank card

Your PnP Smart Shopper card is automatically linked to your account when you register for a bank account.   

 

Your TymeBank Visa Debit card doubles as a Smart Shopper card (the Smart Shopper number is encoded in the magstripe and barcode, and printed below the barcode on the back of the card). 
 
When you join TymeBank via the kiosk (and tick the Smart Shopper T&C's box) we'll link your yellow TymeBank card to your Smart Shopper profile: 

  • If you already have a blue Smart Shopper card, and have registered a Smart Shopper profile (at the Smart Shopper kiosk in PnP, or online), both cards will be "active" (you can earn and burn points with either - and any points you've earned on your blue card will be available on your new TymeBank card). 
  • If you don't yet have a Smart Shopper profile, we'll create one for you, and link your TymeBank card. 

We hope most customers will love the convenience of using one card to earn, burn and pay. We'll reward "swipe to earn" and "dip/tap to pay" by matching the Smart Shopper points PnP award (PnP earn reflects immediately on your till slip, TymeBank points will be aggregated and awarded after the end of the month): 

  • Swipe your TymeBank card to earn Smart Shopper points from PnP, even when paying with other bank's cards or cash (but keep in mind that TymeBank will only match the Smart Shopper earn when the TymeBank card is also used to pay) 
  • If you've linked other offerings to your Blue Smart Shopper card (such as a Store account) you should keep using your blue card to access these offerings. 

Outside of PnP, you'll also earn Smart Shopper points every time you use your TymeBank card to pay. 

How to print and collect your debit card

To print your debit card please visit your nearest kiosk at a PicknPay / Boxer store close to you.  Once you have logged in you will be able to request a card.

Profile Management

I've forgotten my PIN / Password for Internet Banking. How do I change it?

It happens to all of us. Simply use our SmartApp or Internet Banking to set a new PIN. If you’ve forgotten your profile and Internet Banking PIN or Password please follow the instructions:

  • Click on the following link: https://activation.tymedigital.co.za/reset-credentials.
  • You will then be presented with two options. You can reset your:
    • Password, or
    • Pin
  • Select the credential you would like to reset.
  • Follow the respective onscreen instructions for the chosen credential.
  • Before beginning, please make sure you have your cell phone nearby
How do I update my personal details, cellphone number or email address?

Closing an account

How do I close my account?