MoneyTransfer Help

Frequently asked questions for the MoneyTransfer.

Registering for MoneyTransfer

Why do you take a picture ?

We need to take a photograph of your face for regulatory reasons, so that we can see who you are. That is why it is very important that we can see your whole face in the picture. It is also a security measure to ensure that nobody can fraudulently register using your ID. Don’t worry, we won’t share it with anyone.

My fingerprints won't scan

Please ensure your fingers are clean before scanning. If you have tried to scan your fingerprints 3 times and you are still unsuccessful, please talk to a service area assistant or call our MoneyTransfer Customer Contact Centre on 0860 000 387.

What if I don’t have an index finger ?

Please talk to one of our service area assistants and they will assist you.

Why do you need to scan my fingerprints ?

We scan your fingerprints for security reasons. We do it so that you are the only person that can access your information and any codes that have not been collected.

What if I didn’t get an SMS with a security code ?

If you don't get an SMS with a security code after 20 seconds and you have put in the correct cellphone number, press the “Resend code” button on the screen. We will then send you a new code. If you still don’t get an SMS with a security code, please check to see if you have entered the correct cellphone number. If you would like to change your number, press “change number” and follow the instructions.

What is a security code ?

A security code is a once-off code that we send to your cellphone number in an SMS. The code is a 4-digit number and is used to link your cellphone number to your MoneyTransfer profile. This is not the same as your MoneyTransfer code that you receive after you go to  a Pick n Pay or a Boxer till to send money.

My cellphone number is already registered

Please call the MoneyTransfer Customer Contact Centre on 0860 000 387.

My cellphone number isn't working at registration

Please make sure that you are using a 10-digit South African cellphone number and that you have entered your number correctly. Please do not ask someone else or a store employee to register you with their number because they will receive your codes every time you send money.

My Smart shopper or Boxer Money Transfer card is already registered

Please use your own Smart Shopper or Boxer Money Services card to register for MoneyTransfer. If your card has already been registered, please register using a new Smart Shopper or Boxer Money Services card. If a family member or friend has registered for MoneyTransfer with your card, they can always update their MoneyTransfer profile with a new card at a kiosk.

Can I link more than one Smart Shopper or Boxer Money Services card to my profile ?

No. Only one Smart Shopper card OR one Boxer Money Services card can be linked to your MoneyTransfer profile. Once you are registered, you will have the option to change the Smart Shopper or Boxer Money Services card linked to the profile.

I do not have a Smart Shopper or Boxer Money Services card

No problem. Ask a Pick n Pay or Boxer store representative for a brand new card. You can register your card with the store after you register for MoneyTransfer. MoneyTransfer is so simple you only need one card to send money. You can use your Smart Shopper card in Boxer stores and your Boxer Money Transfer card in Pick n Pay stores.

My Smart Shopper card won't scan

The Kiosk will scan the barcode of your Smart Shopper or Boxer Money Services card when it is in the tray. If it is not scanning, try lifting the card up, inside the tray, so that the barcode is clearly visible on the kiosk screen in front of you. The kiosk will automatically scan the barcode when it is in focus. Watch the video on how to scan your Smart Shopper card.

My ID is already registered / registered to someone else

Please use your own ID to register for MoneyTransfer. Please call the MoneyTransfer Customer Contact Centre on 0860 000 387

My ID book won’t scan

Please make sure you have a valid green barcoded South African ID book. Please make sure that you place the ID book as shown in the video. Watch the video on how to scan your ID book.

I do not have an ID book or ID card with me today

No problem, bring your ID card or book the next time you visit a Pick n Pay or Boxer store. If you are not a South African citizen or do not have a South African ID with you, we will not be able to register you for MoneyTransfer.

Why do I need my cellphone to register ?

When you send money using MoneyTransfer, we send a code in an SMS to your cellphone number. This code can be used by your friend or family member to collect their money, so it is very important that you give us your own cellphone number so that you can decide who you want to send this code to.

What do I need to register ?

You only need 3 things to register for MoneyTransfer: 1) Your ID book or ID card, a Smart Shopper or Boxer Money Services card and 3) your cellphone number.

My ID card won’t scan

Please make sure you have a valid South African ID card. Please make sure that you place the ID card as shown in the video. Watch the video on how to scan your ID card.

Send Money

What happens if I don’t use Money Transfer for 365 Days?

If you don’t use MoneyTransfer for 365 days your profile will be locked. You will need to unlock it before you can use Money Transfer again. To do this you should go a Kiosk and type in your ID Number and scan one of the fingerprints you scanned when you registered.

What happens if your system is unavailable or doesn’t work?

Call the Customer Care Centre on 0860 000 387 if you have a query.

Who must I show my code to?

Always keep your code secret. Only you and the person who needs to collect money must see it. Only show your code to the Pick n Pay or Boxer store staff member who needs to help you withdraw money.

What happens if I lose a code that has been sent to me?

If you lose a code that has been sent to you, you need to have the code re-sent to you.  To do this, you must go back to a Kiosk and type in your ID Number and scan one of the fingerprints that you scanned when you registered.  You will then be able to see the details of all the codes that have not been collected (and all your other codes).  You can then choose the code that you want to re-send, press that code on the Kiosk screen and the code will be re-sent to your cellphone.  To ensure that the code is kept secure it will not be displayed at the Kiosk. You can also call the MoneyTransfer Customer Contact Centre on 0860 000 387 to help you with resending a code.

What happens if I have sent the Money Transfer code to the wrong person?

If you have sent the code to the wrong person, that person can still use the code. If you know the person, contact them and ask them not to use the code then send the code to the correct person. If you don't know the person, check whether the code has been used. To do this, go to your nearest Pick n Pay or Boxer Kiosk and type in your ID Number and scan one of the fingerprints that you scanned when you registered. If it is still not collected, you can collect the money yourself and redo the transaction. Alternatively, you can call our Customer Care Centre on 0860 000 387 and they will help you accordingly.

What happens if I lose my ID book or ID card and it is replaced with a new one?

Because your identity is always confirmed by your ID number, together with your fingerprints, you never have to scan your replacement ID card or book. Although, you will have to, if your name changes. It's important that you remember your ID Number.

My Smart Shopper or Boxer Money Services card has been lost or stolen how do I link a new card to my profile?

Smart Shopper cards can only be replaced at Pick n Pay stores and Boxer Money Services cards can only be replaced at Boxer stores. To link a new card to your profile, use one of the kiosks at any participating Pick n Pay or Boxer stores to log on to your MoneyTransfer profile. Type in your ID and scan one of the fingerprints you scanned when you registered. Select the option to change Smart Shopper or Boxer Money Services card. Follow the instructions to change your Smart Shopper or Boxer Money Services card.

My cellphone has been lost or stolen how do I change the cellphone number linked to my profile?

Use one of the kiosks at any participating Pick n Pay or Boxer store to log on to your MoneyTransfer profile. Type in your ID and scan one of the fingerprints you scanned when you registered. Select the option to change cellphone number. Follow the instructions to change your cellphone number.

The value of the money transfer code is not the same amount I gave the cashier ?

It costs R9.90 to send money using MoneyTransfer. Please check if this cost has been debited from the amount shown in your SMS. If it is more or less, please call the MoneyTransfer Customer Contact Centre on 0860 000 387.

What happens if I don't receive an SMS with my Money Transfer code?

Please make sure you get a till slip from the cashier when you send or collect a MoneyTransfer code. If you have a till slip confirming that you have been sent a MoneyTransfer code but have not received an SMS, please log onto the kiosk and check your MoneyTransfer code history to see if the code is there. If the code is there and it has not been collected, simply press the resend button. If the code is not there, please call the MoneyTransfer Customer Contact Centre on 0860 000 387. You will need your till slip as reference.

What must the person receiving money do?

You must tell the person you want to receive the money to go to a Pick n Pay or Boxer store - whichever is most convenient for them. They must read out the MoneyTransfer code to the cashier. The cashier will confirm the amount and give them the money that you sent, as long as they have told the cashier the correct MoneyTransfer code.

How do I send money?

Watch the “How to” video on the left to see how to send money. Once you have registered, you can go to any till at a Pick n Pay or Boxer store with your Smart Shopper or Boxer Money Services card to transfer money. Tell the cashier that you want to transfer money. Let the cashier swipe your Smart Shopper or Boxer Money Services card. The cashier will ask you to confirm your cellphone number. You will need to tell the cashier how much you want to transfer and pay the amount plus the fee. You will get an SMS with a MoneyTransfer code. You must send this code to the person you want to give the money to. You will also get a till slip confirming that you have sent money using MoneyTransfer. Please keep your till slip when sending money.

How long do Money Transfer codes last ?

If no one uses the MoneyTransfer code to collect money, it can last up to 3 years. The code can only be used once to collect money.

What is an expired Money Transfer code ?

If you have sent a MoneyTransfer code and no one has collected the money after 3 years, you will no longer be able to use that code to collect money. Don’t worry, we will let you know before the code expires.

What is a Money Transfer code ?

A MoneyTransfer code is the code that we send to you in an SMS when you send money at a Pick n Pay or Boxer till. The SMS also shows you how much money the code is worth. The code is 10 digits and is made up of numbers only. You have to send this code to the person you want to collect the money. Remember only to share this code with the person you want to collect the money. Anyone else who knows this code can use it at any Pick n Pay or Boxer till to collect the money. This is why it is very important to use your own cellphone number when you register for MoneyTransfer.

Limits

Can I increase my limits ?

No.

How much will sending money cost me ?

The cost to send money will be R9.90 and will be told to you each time you transfer money. It will cost you nothing to register.

How much does it cost to register to send money ?

Nothing. It is free to register with MoneyTransfer. You will only pay when you want to send money.

General

Is my information secure ?

Yes. We keep all your details safe and secure and will never give them to anyone without your permission.

Why do I need to register ?

You need to register for Money Transfer so that you can send money at a Pick n Pay or Boxer store. When you register for MoneyTransfer you create a MoneyTransfer profile using your ID Smart Shopper or Boxer Money Services card and your cellphone number. You only need to register for MoneyTransfer once.

How do I get started ?

For us to help you transfer money, you have to register with us. You only need to register once. To register, you will need your South African ID card or bar-coded ID book, a Smart Shopper or Boxer Money Services and a cellphone number that is yours.

How does Money Transfer work ?

Once you have registered on the Kiosk you can go to any till at a Pick n Pay or Boxer store with your Smart Shopper or Boxer Money Services card to send money. MoneyTransfer is so simple you only need one card to send money. You can use your Smart Shopper card in Boxer stores and your Boxer Money Transfer card in Pick n Pay stores.

What is Money Transfer ?

MoneyTransfer is a remittance product that lets you use any participating Pick n Pay or Boxer till to send or collect money to or from family and friends. Money Transfer is only available to South African citizens who hold a green bar-coded ID book or an ID card

How do I deal with a dispute / problem?

If you have a problem you can call the Customer Care Centre on 0860 000 387 and they will help you.

Servicing

Why do I need my fingerprints ?

We use your ID number and your fingerprints to log you in so that you are the only person who can access your information and any codes that have not been collected.

Can I resend a Money Transfer code ?

Yes. Use one of the kiosks at any participating Pick n Pay or Boxer stores to log on to your MoneyTransfer profile and select the option to resend a code to your cellphone number. This option is available after you select “view statement”.

My cellphone has been lost or stolen how do I change the cellphone number linked to my profile ?

Use one of the kiosks at any participating Pick n Pay or Boxer store to log on to your MoneyTransfer profile by typing in your ID and scanning one of the fingerprints you scanned when you registered. Select the option to change cellphone number. Follow the instructions to change your cellphone number.

My Smart Shopper or Boxer Money Services card has been lost or stolen how do I link a new card to my profile ?

Smart Shopper cards can only be replaced at Pick n Pay stores and Boxer Money Services cards can only be replaced at Boxer stores. To link a new card to your profile, use one of the kiosks at any participating Pick n Pay or Boxer stores to log on to your MoneyTransfer profile by typing in your ID and scanning one of the fingerprints you scanned when you registered. Select the option to change Smart Shopper or Boxer Money Services card. Follow the instructions to change your Smart Shopper or Boxer Money Services card.

What happens if I lose my ID book or ID card and it is replaced with a new one ?

Because your identity is always confirmed by your ID number, together with your fingerprints, you never have to scan your replacement ID card or book. Although, you will have to, if your name changes. It is important that you remember your ID Number.

What happens if I have sent the Money Transfer code to the wrong person ?

If you have sent the code to the wrong person, that person can still use the code. If you know the person, contact them and ask them not to use the code then send the code to the correct person. If you do not know the person, check if the code has been used. To do this, go to your nearest Pick n Pay or Boxer  Kiosk and type in your ID Number and scan one of the fingerprints that you scanned when you registered. If it is still not collected, you can collect the money yourself and redo the transaction.

What happens if I lose a code that has been sent to me ?

If you lose a code that has been sent to you, you need to re-send the code.  To do this, you must go back to a Kiosk and type in your ID Number and scan one of the fingerprints that you scanned when you registered.  You will then be able to see the details of all the codes that you have sent which have not been collected (and all your other codes).  You can then choose the code that you want to re-send, press that code on the Kiosk screen and the code will be re-sent to your cellphone.  To ensure that the code is kept secure, it will not be displayed at the Kiosk. You can also call the MoneyTransfer Customer Contact Centre on 0860 000 387 to help you resend a code.