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How do I check my balance?
You can check your balance via: Internet Banking,our SmartApp,USSD by dialling *120*543# or *130*543# (free of charge),WhatsApp on 0860 999 119,Any TymeBank Kiosk in a Pick n Pay or Boxer store,Any ATM (R2 fee applies), orby calling our Customer Service Centre on 0860 999 119. You can’t check your balance
How does a kiosk know that my fingerprints are linked to my account?
When you open an account with us, we use information that is stored at The Department of Home Affairs (DHA) to confirm who you say you are. We do this by checking that your fingerprints match the fingerprints kept on record at the DHA when you first applied for your
I went to print my TymeBank card but there are no cards in the kiosk. What now?
Every now and then, we run out of cards before we can top them up again. If this happens, please give call us on 0860 999 119 and we’ll send someone to your kiosk as quickly as we can. If you need your card urgently, visit a different kiosk at another
When I try to login to the kiosk, I get an error message. What now?
Error messages can mean different things. If you see an error message, contact our customer service centre on 0860 999 119 and we can let you known if it’s a problem with the kiosk or with your account. If you can take a photo of the error that would also be
What if the kiosk isn’t working when I get there?
If the kiosk is switched off, please call us on 0860 999 119 and we’ll send out an Area Manager to fix it as soon as possible. In the meantime, you can use a TymeBank kiosk at another Pick n Pay or Boxer store close to you.