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If SendMoney is deposited into my account, how long does it take to appear in my account?
Funds will appear immediately into your EveryDay transactional account.
Can I redeem SendMoney Voucher at an ATM Machine, like any of the banks?
No, the voucher can only be cashed out at any PnP and Boxer Store.
Why am I getting a “limit exceeded” error when trying to buy airtime or electricity?
We have combined daily limits on SendMoney, airtime and electricity purchases. Please check that you are not over your daily limit. View profile limits here.
The recipient has not received the SMS with the voucher number. What should I do?
Don’t worry, you can resend the SMS. First, make sure it is the correct number and that the person you are sending to is in an area with strong cellphone signal, and that their SMS inbox is not full. Then, go back to your transaction history on the SmartApp or
What is the process for sending money to a non-TymeBank customer?
If you are using SendMoney to give money to someone who doesn’t have a TymeBank account, then after you have done the transaction they will receive an SMS with the voucher number. They can then take this number to any Pick n Pay or Boxer till point to get their