19.1. If you are not happy with our service, you can contact us to complain. You can make a complaint using any of the Channels available to you; our website or SmartApp, or you can call us on 0860 999 119. We will try to solve your complaint as quickly as possible.
19.2. If after 20 days we do not solve your complaint, or if you are not happy with the way we solve your complaint, you can make a complaint about us with the Ombudsman for Banking Services (‘OBS’). Making a complaint with the OBS is free.
19.3. For more information, please contact the OBS.
- Website: http://www.obssa.co.za/
- E-mail: email@example.com
- Sharecall: 0860 800 900
- Tel: 011 712 1800