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45. Customer Service Centre

By TymeBank - 13 February, 2020

Our Customer Service Centre is there for you to ask us any questions, or if you want to complain about us or any of our employees or Ambassadors.

45.1. You agree that all calls to our Customer Service Centre may be recorded. These recordings will be destroyed after 5 years unless the law forces us to destroy them sooner.

45.2. We will do our best to keep these recordings secure and confidential. You agree that you will not hold us liable if for any reason the recordings are accessed by an unauthorised person.

45.3. Before speaking to any of our Customer Service Centre operators, you might need to answer some questions. This is just to make sure that we are speaking to the right person.

45.4. Customer Service Centre operators will explain to you how to use our products, but they will never give you financial advice. You agree that no information or help you get from a Customer Service Centre operator will be viewed as financial advice.

45.5. You agree to treat our Customer Service Centre operators with respect and dignity. If you say anything to our Ambassadors that is abusive, racist, or likely to incite harm, we can report you and we may decide to end our Agreement with you.

45.6. The Customer Service Centre is available at the following times:

  • Monday to Sunday 8am to 6pm, including public holidays.