Help articles related to:


How do I close my account?

We’d hate to see you go, but if you do want to close your account, you can call our Customer Service Centre on 0860 999 119. The team will log […]

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How do I update my personal details, cellphone number or email address?

Email can be updated via Internet Banking or SmartApp. Call our Customer Service Centre to update your cellphone number.

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I’ve forgotten my PIN / Password for Internet Banking. How do I change it?

It happens to all of us. Simply use our SmartApp or Internet Banking to set a new PIN. If you’ve forgotten your profile and Internet Banking PIN or Password please […]

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How to print and collect your debit card

To print your debit card please visit your nearest kiosk at a PicknPay / Boxer store close to you.  Once you have logged in you will be able to request a card.

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How do I link my smart shopper account with my TymeBank card

Your PnP Smart Shopper card is automatically linked to your account when you register for a bank account.    Your TymeBank Visa Debit card doubles as a Smart Shopper card […]

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Can I use my debit card overseas & international purchases

At the moment, the TymeBank debit card does not support either e-commerce or international transactions. This is coming soon. 

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