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How do I get a Proof of Banking letter?

You can now get a Proof of Banking letter sent directly to your email address from Internet Banking and the SmartApp. If you don’t have an email address linked to […]

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When will the Smart Shopper points earned on my TymeBank card be allocated?

Smart Shopper points are automatically allocated by the 10th of each month.

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I’ve tried to reset my PIN or Password several times, but still can’t log in.

If you’ve tried to reset your PIN or Password several times without success, there may be an issue with your account, that is blocking you from accessing your banking profile. […]

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How do I update my personal details, cellphone number or email address?

Email can be updated via Internet Banking or SmartApp. Call our Customer Service Centre to update your cellphone number.

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I’ve forgotten my PIN / Password for Internet Banking. How do I change it?

We know how frustrating it is when you can’t access your account. If you’ve forgotten your Internet Banking Password or SmartApp login PIN, follow these four easy steps to get […]

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How do I print and collect my debit card?

To print your debit card please visit a TymeBank kiosk at selected Pick n Pay and Boxer stores across the country. The kiosks are self-service and you don’t need to […]

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