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Why can’t I get my OTP to complete my online shopping transaction via email?

For security reasons, we only send OTPs to cellphone numbers. That’s why it’s important to make sure we have your correct number.

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I’m not getting an OTP to complete my online shopping transaction. Why?

This could mean we don’t have the right cellphone number for you. Please confirm your number. It’s very important that we have your correct number so that the OTP is […]

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How do I activate my TymeBank debit card?

If you haven’t already activated your TymeBank Visa debit card, you will need to do so before you can shop online. Activate it by adding money to your account. You […]

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Why is my online shopping transaction not going through?

Here are a few possible reasons why your online shopping transaction might not be going through: Have you activated your TymeBank card? Activate it by adding money to your account. […]

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What is a CVV number?

A CVV is the last 3-digit number on the back of your TymeBank debit card. You need to share this number to finalise your purchase.

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I shopped online using my TymeBank card, but would like a refund. What do I do?

Refunds are handled by the store you bought from and not by TymeBank. Please refer to the retailers’ Refund Policy to see what steps you need to take.

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