Help articles related to:

MoneyTransfer

What happens if I lose a code that has been sent to me ?

If you lose a code that has been sent to you, you need to re-send the code.  To do this, you must go back to a Kiosk and type in […]

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What happens if I have sent the Money Transfer code to the wrong person ?

If you have sent the code to the wrong person, that person can still use the code. If you know the person, contact them and ask them not to use […]

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What happens if I lose my ID book or ID card and it is replaced with a new one ?

Because your identity is always confirmed by your ID number, together with your fingerprints, you never have to scan your replacement ID card or book. Although, you will have to, […]

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My Smart Shopper or Boxer Money Services card has been lost or stolen how do I link a new card to my profile ?

Smart Shopper cards can only be replaced at Pick n Pay stores and Boxer Money Services cards can only be replaced at Boxer stores. To link a new card to […]

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My cellphone has been lost or stolen how do I change the cellphone number linked to my profile ?

Use one of the kiosks at any participating Pick n Pay or Boxer store to log on to your MoneyTransfer profile by typing in your ID and scanning one of […]

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Can I resend a MoneyTransfer code?

Yes. Use one of the kiosks at any participating Pick n Pay or Boxer stores to log on to your MoneyTransfer profile and select the option to resend a code […]

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