Help articles related to:

Personal Loans

I submitted my bank statements, where in the process is my application?

If you haven’t heard back from us with an answer to your application within 48 hours, please contact our Customer Service Centre on 0860 999 119.

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How will I know if my loan has been approved?

You will get feedback during the application but we’ll let you know the results of your application when you have submitted your bank statements and we have verified them. This […]

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My application was declined, why and what now?

If your application was declined, the reason for this will be stated in the email you received from us informing you of the outcome of the application.

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I received a message saying my application was approved. What must I do now, or where do I go?

That’s great! Please go to your nearest TymeBank kiosk at any Pick n Pay or Boxer store to complete the process.

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Why am I required to go to a kiosk, once my loan has been approved?

We need you to go to a TymeBank kiosk at any Pick n Pay or Boxer store to complete the digital signature process for the loan agreement. This is where […]

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I received an error when I went to the kiosk to complete my application, what went wrong?

Please contact our Customer Service Centre on 0860 999 119 with the error code that displays on the screen and they’ll be able to help you.

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